Customer Success Manager
Join our Customer Success team and help our clients achieve their goals. You'll be the bridge between our products and customer satisfaction, ensuring long-term relationships and growth.
Requirements
3+ years of experience in customer success or account management
Strong communication and relationship-building skills
Experience with SaaS products and B2B client management
Ability to work in a fast-paced environment
Data-driven approach to customer success
Fluent in English and Japanese
Responsibilities
Build and maintain strong customer relationships
Ensure customer satisfaction and retention
Identify upsell and expansion opportunities
Collaborate with product and engineering teams on customer feedback
Conduct regular business reviews with key accounts
Develop and execute customer success strategies